1. What is Glory E-commerce?

• Glory E-commerce is a dynamic online marketplace offering wide range of products with seamless shopping, secure payments and fast delivery. Glory is dedicated to supporting a sustainable and ecofriendly business.

2. What makes Glory unique and what social cause does it support?

• Glory is a mega online marketplace and business network with broad global coverage. It provides opportunities for all traders who want to thrive in business by focusing on the desires of customers. Glory E-commerce was established with the vision of social service/development in a sustainable approach. A portion of the profit from each purchase goes to the needy area. It leads a campaign of the Carbon Free Himalaya mission to fight climate change and global warming.

3. What types of products do you offer?

• We offer diverse variety of product categories to choose from. Our emphasis will always remain on supplying eco-friendly products.

4. How do I place an order?

• Simply browse our website, add items to your cart, and proceed to checkout. You can choose the payment method and shipping agency according to your preference.

5. What should I do if my package has been opened or tampered?

• If your package has been opened/tampered and the products inside look like they have been tampered with, PLEASE DO NOT ACCEPT the shipment. In this case, please call/WhatsApp us at Customer Service on +351936038822 or email us at support@gloryebuy.com.

6. Within how many days I can get my order delivered?

• Most of the express shipping are delivered within 5-7 business days. And the standard shipping may take 10-15 days, depending upon the delivery location.

Wholesale, bulk including custom or design orders may take 30-60 days depending upon quantity and location.

7. Is there a shipping charge?

• No, there is no shipping charges. However, if the product has been shipped which is undelivered, then product will return to us. And if you want us to re-ship the product to you, there will be an extra charge based on your delivery location/city. Depending upon the delivery location/city of the customer it may vary slightly which will be informed to you accordingly.

8. What if I made a purchase using my debit/credit card, and the amount gets charged to my card but the order is not successfully placed?

• If the payment is approved, your order will be placed. It has never happened that a customer is charged, and the order isn’t processed. However, if it happens, please contact our customer support and confirm your details & order, we will be happy to help you.

9. What are the payment options available on gloryebuy.com?

• You can select from any of the following payment options: • Credit Card • Debit Card • Cash on Delivery (if registered shop)• Bank Transfer (For bank transfer details, kindly refer to the payments policy page) • UPI • Wallets (Via payment gateway service provider, wallet options are depending upon the serviceability of payment gateway) If these don’t work for you, you can get in touch with our customer support at +351936038822 or support@gloryebuy.com

10. What should I do if I receive a damaged/wrong product?

• Unfortunately, if you have received an incorrect product we apologize for the shame. Please email us at support@gloryebuy.com along with the images of the product, or alternatively you can contact our Customer Support on +351936038822 who will guide you the return/refunding process. Post that we will immediately arrange a pick up and re-ship the correct order.

11. In how many days can I return the product? What are the conditions?

• We have 2-days of free basic return/exchange policy from the date of delivery. You should keep the item in original packaging and not use it. Any used products will not be taken back.

12. How do I return a product? What is the process?

• In order to return the product you can access and fill the easy RETURNS & EXCHANGE REQUEST, mentioned at the bottom of the homepage or alternatively you can also call us on +351936038822 and our returns team will help you with the procedure to get the items/product back to us. The products can be returned only within 4 days from the delivery date. Once we receive the package/items/products, after checking & verifying the same we will exchange the products (if you wish to exchange) or email you the store credit/voucher/gift card to purchase any other product from the website. It takes 7-10 business days to complete the process of refund. Also, the exchange will be done only once against a particular product and after that no exchange or return can be done against the same product.

13. Is Shipping charge returned?

• Shipping charge in any case is non-refundable.

14. Can I get cash refund for my order?

• Yes, and or we issue Gift Card/Store Credit which can be used for any future purchases. Cash/Bank refund is only given (post checking & verification) if the product received is in damaged condition.

15. What happens if the item goes out of stock or there is bad inventory?

• If the item is out of stock when you try to order then the website will let you know during order processing. In some cases of error if there is wrong order placed, then you will be informed as soon as possible if the item is out of stock.

16. Can I cancel the order after it has been placed?

• Yes, you can cancel the order within 24 hours of placing your order. We normally ship in stock items the same day. Hence, please inform as soon as possible. If the item is shipped, we will not be able to process the cancellation request.

17. Can I change the shipping address of my order?

• Yes, you can. Please inform us within 24 hours in such cases. You can mail us at support@gloryebuy.com or call us at +351936038822. After 24 hours we can’t change the shipping address as the orders would have been shipped by that time. However, for any reason, the orders have not been processed and shipped, we will be more than happy to help you.

18. Is there return policy in international shipments?

• No, all international shipments we do not take it back. We can consider exchanging if the customer ships it back, at his/her own cost. Cost of reverse shipment will not be beared by the company.

19. Do you provide warranty/guarantee for merchandise?

• All our products are authentic and purchased directly from authorized weavers/manufacturers/suppliers. If you received a damaged product, we will give you a full refund after we receive genuine proof of refund request for the damaged product. There is no extra warranty associated with the products. If there is, it will be mentioned on the product page.

20. Do you return and exchange the sale items?

• We do not exchange / refund sale items.

21. Do you exchange or accept the return or refund for an already exchanged or returned product?

• No, we don’t exchange/accept the return or refund for an already exchanged or returned product. Means we don’t accept the more than one time return from the same customer/customer account.

22. Do you accept exchange or return on purchases by full Store Credit?

• No, we don’t accept any exchange or return on purchases by full Store Credit.

23. Can I receive my order in time with good condition?

• Yes, Glory’s commitment to deliver your order accurately in good condition and always on time, is unmatchable. All our orders go through extensive 3 levels quality check, and we ensure that you get the right product in the right condition.

24. How do I track my order?

• Once your order is shipped, you will receive a tracking number via email which you can check the status of your package.

25. Do you offer international shipping?

• Yes, we ship worldwide. Shipping rates and times vary based on the location.

26. What are the shipping costs?

• Shipping costs depend on your location and order value. We offer free shipping on orders over $150.

27. What happens if my package is lost or delayed?

• If your package is lost or delayed beyond the estimated delivery date, please contact us at support@gloryebuy.com or call/WhatsApp us on +351936038822.

28. Is my payment information secure?

• Yes, we use secure encryption and trusted payment gateways to protect your personal information.

29. Do you offer discounts or promotions?

• Yes, we frequently run special promotions. Subscribe to our newsletter to stay updated on discounts and offers.

30. Do I need to create an account to shop?

• No, you can check out as a guest, but creating an account allows you to track orders, save addresses, and get exclusive offers.

31. How do I reset my password?

• Click on “Forgot Password” on the login page, follow the instructions in your email inbox and reset your password.

32. How can I contact customer support?

• You can reach us via email at support@gloryebuy.com or call/WhatsApp us on +351936038822.

33. What are your customer support hours?

• Our support team is available 24/7

34. Are your products eco-friendly?

• Yes, we are committed to sustainability by using local, natural, eco-friendly products like recyclable packaging, ethically sourced materials, and handicrafts.

35. How does my purchase contribute to your social cause?

• A portion of the profit from each purchase goes to the needy area. Glory leads a campaign of the Carbon Free Himalaya Mission to fight climate change and global warming.

36. Do you support ethical sourcing and fair trade?

• Yes, we ensure that our products are sourced from ethical suppliers who follow fair trade practices.

37. Do you offer wholesale or bulk discounts?

• Yes, we provide wholesale pricing for bulk orders. Visit the B2B policy on our website or you can contact at support@gloryebuy.com or call/WhatsApp us on +351936038822.

38. Can I collaborate with Glory as an influencer or affiliate?

• We welcome collaborations! If you are interested, please visit our [Affiliate/Partnership page] or email us at support@gloryebuy.com or call/WhatsApp us on +351936038822.